On Time
Everything is running on time. Have a great day.
Reservations Required - In an effort to keep the production of greenhouse gases to a minimum Green Ride will operate on a RESERVATION ONLY basis. That means, if there are no Southbound or Northbound reservations, we will not send a vehicle to Denver International Airport. On Time Service Guarantee - No more than 15 minutes late at DIA or you get your money back!
The fare paid to Green Ride for a trip that is more than 15 minutes late getting you to Denver International Airport (DIA) will be refunded. See our schedule for DIA arrival times. The following exceptions and guidelines apply.
- No on-time delivery refund if we are late because of things that are beyond our operational and business management control. Examples include delays caused by construction, weather, and or traffic conditions.
- In many cases our ability to be on time depends on good information and the excellent prepardness of our passengers.
- Help us help you. Please make sure we have the correct pickup information. Provide extra details if you live in a hard to find location, apartment building, complex or rural location. For early morning pickups turn on your lights, put luggage somewhere that is easy for the driver to see.
- On time delivery depends on passengers being ready 10 minutes before the individual departure time provided in the reservation confirmation or the pickup time provided by Green Ride on the evening before travel.
- To stay on schedule our driver will normally leave the pickup location at the given departure time.
- It normally takes 60 minutes to drive from the Harmony Transportation Center (HTC) to Denver International Airport (DIA). Most of our Fort Collins customers will be picked up and dropped at DIA in less than 90 minutes. A few of our customers, particularly those living in the North, West and slightly outside of Fort Collins may have longer trip durations.
- We offer an on time delivery guarantee because your time is important. We can make this promise because we carefully plan our pick up times and work efficiently to meet your expectations.
Service Area - The fares for all airport Shared-Ride service are for door-to-door and specific locations in the Green Ride defined service area. In Laramie we offer door to door service and for both Laramie and and Cheyenne we serve single hotels in each city. The Fort Collins door-to-door service area is bounded by Carpenter Road, Overland Trail, Vine, Mulberry (14), and I-25. You must talk to a reservation agent regarding service to areas outside those boundries. Trips to or from locations outside those boundries may be allowed during periods of low demand. Mainly we want to provide good timely service and our current service area alows us to do that. Green Ride will also take reservations at Fort Collins hotels in and adjacent to the mentioned boundries.
Passenger Safety - The safety and comfort of our passengers is our highest priority. In order to maintain a safe and comfortable driving environment, our drivers have the right to deny or de-board any person who, in the driver’s judgment, is unruly or disruptive or may pose a threat to the safety of the vehicle or anyone on board.
Children in car seats - Here is the child seat policy (and Colorado law) for children traveling on Green Ride:
- If the child is 0-1, they must be in a rear-facing car seat.
- If the child is 1-3, they can be in either a forward or rear-facing car seat.
- If the child is 4-7, they can be in a forward-facing car seat or a booster seat.
-If the child is 8 to 16, they do not have to use a booster seat or a car seat, but MUST wear a lap and shoulder seat belt.
Parents must provide all equipment and are responsible for installing and adjusting the equipment in the van.
Additional information regarding Colorado law is available at the following web sites:
http://www.thedenverchannel.com/news/28706283/detail.html
http://www.coloradodot.info/programs/seatbelts-carseats/carseats
Pets - With the exception of service animals, we do not have permission to transport pets unless they can be carried in a small container that fits on the passenger's lap.
Fares - We make every effort to show accurate information on our website. In the event a fare is listed at an incorrect price, or a reservation is made with incorrect prices due to typographical, technical, or computer error, Green Ride reserves the right to refuse or cancel & refund reservations made at the incorrect fare.
Limitations of Liability - Green Ride will not be responsible for delays caused by weather, road, or traffic conditions; mechanical failure; or any other conditions beyond our control. Any expenses arising as a result of delayed departure or arrival times, including missed flights or travel connections, are the sole responsibility of the passenger.
Payments - Prepayment is required for all reservations. We accept Mastercard, Visa, Discover, and American Express.
Cancellation/Refund Policy - Green Ride refunds payment for unused service. Please contact customer service at (888) 472-6656 or support@greenrideco.com for refunds.
Gratuities - The listed rates do not include a driver or reservation agent gratuity. You should never see a sign nor hear a request for a gratuity from any of the Green Ride employees. However, if you are so inclined, you may include gratuity with your reservation or grant a gratuity at the time of service.
Privacy - All information obtained to make your reservation is held in strictest confidence. We do not make names, addresses, telephone numbers, e-mail addresses, or any other personal information available to any companies or individuals except for those that are directly involved in the delivery and marketing of Green Ride CO services.
Lost Items - Passengers are responsible for their personal possessions. We try our best to return items left in our vehicles to their owners, but we assume no liability for lost, stolen, damaged or misplaced items. Any charges incurred in returning a left-behind item to its owner must be paid by the owner.
Remember, too, that many bags look alike. Our drivers cannot remember which bags belong to each passenger. Upon reaching your destination, please check to see that you have retrieved all your belongings, and that each bag, briefcase, computer, etc. is, indeed, yours.
Small items typically left in our vehicles include cell phones, cameras, small bags, glasses, and wallets.
Damaged Luggage - Green Ride shall not be held liable for more than $250 per piece of luggage and its contents due to loss or damage.
Twitter Updates
DIA Construction Project
will prevent curbside drops begining on Saturday May 19th. For the duration of the project, we will not make stops at specific airlines. We will drop ALL passengers at our pick up location at Island 3 outside of door 505, terminal East. If you need a boarding pass or if you are checking luggage, you will need to find your way to your airline's counter. Please allow plenty of time for possible delays, and the extra time to get through the terminal. Find out more at www.flydenver.com
